Contact information

Contact Information

Last updated: October 14, 2026

If you have questions about your order, digital products, payments, refunds, downloads, access issues, or our services, you can contact TELVOR LLC using the information below.

Customer Support

For enquiries regarding:

Orders
Digital product access
Download issues
Payment questions
Refund requests
Technical problems
Product information
General enquiries

please contact us at:

contact@teelvor.com

Response Time

We aim to respond to all customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

Information to Include

To help us assist you efficiently, please include, where applicable:

Your full name
The email address used for your purchase
Your order number
The name of the product purchased
A brief description of your question or issue

For technical problems, screenshots or other relevant information may also help us investigate the issue more efficiently.

Product-Related Questions

Our customer support can assist with questions relating to:

Accessing purchased guides
Downloading digital files
Understanding product contents
Technical access issues
General questions about our handwriting and calligraphy resources

Customer support does not provide:

Professional calligraphy certification
Handwriting therapy
Occupational therapy
Medical advice
Individual professional design services
Guaranteed handwriting improvement

Fountain Pen Questions

Our guides may discuss:

Regular fountain pens
Broad-edge nibs
Italic nibs
Stub nibs
Fountain pen inks
Paper
Writing technique

Customers should follow the manufacturer instructions for their own equipment.

A standard fountain pen nib should not be forced to flex in an attempt to create thick strokes.

Ink and Material Compatibility

Not every ink is suitable for every fountain pen.

Customers should:

Use ink intended for fountain pens where appropriate.
Follow manufacturer recommendations.
Avoid assuming specialist dip-pen or calligraphy inks are compatible with fountain pens.
Test unfamiliar pen, ink, and paper combinations where appropriate.

Hand Comfort

Writing and calligraphy practice should not require excessive pressure.

If practice causes persistent pain, numbness, or significant discomfort, customers should stop or adjust their technique and seek appropriate professional advice where necessary.

TELVOR LLC does not provide medical or therapeutic services.